TEACH and COACH
When in a management role, you fulfill a number of different
roles in the course of your work. In this post I’d like to take a brief look at
two of those roles; Teacher and Coach.
Teacher
Managers and supervisors work with employees who have a wide
variety of skills and knowledge. This means you’re frequently placed in the
role of teacher with employees, particularly if they’re new to your
organization or team. You will, in effect, be teaching them how to do their
job. At the very least you’ll need to teach your employees about the
expectations that will affect their success. You also teach employees what they need to know to
help them be ready for new challenges and opportunities. Being a mentor is a
form of teaching; you are imparting knowledge that will help the employee
prepare for a new assignment, position, or project.
Coach
The role of a coach is different from that of a teacher. As
a coach you’ll be a guide, motivator, encourager, and supporter in your
interactions with employees. When you coach employees you’re less focused on
telling or showing and more focused on asking questions or involving them in
figuring out what needs to be done and how to do it. When you coach employees you’re actively demonstrating your
confidence and trust in them. If you don’t trust your employees to do their
jobs, then you either have the wrong people in the jobs or you haven’t
sufficiently trained them. In either case, the problem isn’t with your employees
but with you as their manager.
What do you think? Are you teaching and coaching
your people?