TEACH and COACH
When in a management role, you fulfill a number of different roles in the course of your work. In this post I’d like to take a brief look at two of those roles; Teacher and Coach.
Managers and supervisors work with employees who have a wide variety of skills and knowledge. This means you’re frequently placed in the role of teacher with employees, particularly if they’re new to your organization or team. You will, in effect, be teaching them how to do their job. At the very least you’ll need to teach your employees about the expectations that will affect their success. You also teach employees what they need to know to help them be ready for new challenges and opportunities. Being a mentor is a form of teaching; you are imparting knowledge that will help the employee prepare for a new assignment, position, or project.
The role of a coach is different from that of a teacher. As a coach you’ll be a guide, motivator, encourager, and supporter in your interactions with employees. When you coach employees you’re less focused on telling or showing and more focused on asking questions or involving them in figuring out what needs to be done and how to do it. When you coach employees you’re actively demonstrating your confidence and trust in them. If you don’t trust your employees to do their jobs, then you either have the wrong people in the jobs or you haven’t sufficiently trained them. In either case, the problem isn’t with your employees but with you as their manager.
What do you think? Are you teaching and coaching your people?